Situation: I purchased a $200.00 suit 6 months ago from a National Fashion Warehouse chain store. Last week I noticed the seams above and below both side pants pockets had split open. Yesterday I returned the pants to the store so their on premises tailors could make the necessary repairs. I was not willing to pay for the repairs as I consider this was a defect in the tailoring of the garment.
The counter person was perfectly willing to commence the transaction until she heard “and I don’t want to pay for this”. She said just a moment and exits into a rear office. Next up, the store manager. She asks some background questions about the purchase. I show her the defects. Then she starts with the “I cant’s” and a string of denials of responsibility. This takes us about three minutes and she appears to have really dug in. Just at that time out of the corner of my eye I see some customers waiting for the clerk. An idea forms and I quickly pick up my pants holding them so the manager and customers can see the open seam and I say to the manager “You can’t tell me this is not a defect.” There was an instant whoosh like when you win a hard fought tennis match. The store manager responded quietly “I’ll take it to the tailor and see what I can do.”
Five minutes later she returns with pants repaired and a stone face. I complemented her judgement and said she had made a return customer. The stone face remained. I left the store pleased.
good pants story……………………..xo