Month: December 2011

Slow Down is Back

VERIZON HIGH SPEED INTERNET NOT!

Test 12/23/11
running 10s outbound test (client to server) . . . . . 818.62Kb/s
running 10s inbound test (server to client) . . . . . . 8.77kb/s

There were 29 packets retransmitted, 7 duplicate acks received, and 12 SACK blocks received
The connection stalled 6 times due to packet loss
The connection was idle 1.73 seconds (11.53%) of the time
This connection is network limited 99.97% of the time.

Test 12/24/11
running 10s outbound test (client to server) . . . . . 819.76Kb/s
running 10s inbound test (server to client) . . . . . . 9.88kb/s

There were 8 packets retransmitted, 8 duplicate acks received, and 8 SACK blocks received
The connection stalled 2 times due to packet loss
The connection was idle 2.64 seconds (12.57%) of the time
This connection is network limited 99.98% of the time.
Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch

So far I’ve spent four hours on the phone with Verizon Tech support. The problem has been escalated again to main office engineers but it has not yet been fixed.

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Slow Down Fixed

Surprise, surprise. The replacement Verizon wireless router/modem came and did not fix the slow speed internet problem. It turns out that Verizon had the answer all the time. It was their network configuration causing the slow speed internet problem. After the Verizon employee fixed the Verizon network configuration I am finally now getting the speed for which I’ve been paying. Oh yes, one other thing, Verizon has granted me an $11 rebate off next months billing.